The Dudley Group NHS Foundation Trust

Construction and refurbishment project, Dudley Group of Hospitals

Facts and figures

  • 5,000 helpdesk facilities management-related calls per month
  • 2.6 million items of clean linen delivered annually
  • 552,000 patient meals served per month (excluding snack boxes and visitor/staff meals)
  • 7,000 external and internal mail items each day
  • 700 tonnes of clinical waste, 36 tonnes of confidential waste and 850 tonnes of domestic waste collected for disposal each year
  • Contract value: over £480m
  • 760 staff transferred under TUPE

The Dudley Hospitals PFI project is the biggest ever single investment in healthcare in Dudley.

The £1billion-contract was won in 2000 for a 40-year period and encompasses the design, build, finance and operation of a new hospital on the Russells Hall site as well as the refurbishment of the existing buildings and building two new Ambulatory Care Centres on the Guest and Corbett sites.

The hospitals were delivered through a partnership between The Dudley Group NHS Foundation Trust and Summit Healthcare, a consortium of Interserve, Halifax Bank of Scotland (HBOS) and construction specialists, Sir Robert McAlpine.

Interserve was appointed to provide a range of soft and hard services; all non-clinical support, asset maintenance, repair as well as life cycle services at all three sites, managing over 620 staff. The recently-refurbished, 72,619 sq m Russells Hall hospital has doubled in size providing approximately 840 beds.

Following the successful delivery of the original contract and the strong partnership built, we have been awarded subsequent work to build the multi-storey car park.

Services

  • Catering and hospitality
  • Helpdesk and switchboard
  • Estates management 
  • Portering
  • Security and car parking management
  • Transport and logistics
  • Sterile services
  • Domestic services                                             
  • Reception and mailroom
  • Linen and laundry
  • Waste management
  • Residential accommodation
  • Pest control
  • Electro Biomedical Engineering (EBME) – Medical engineering and equipment services
  • Environmental and energy management

Achievements

  • Gold RoSPA Awards for 2011, 2010 and 2008
  • Doubled the number of beds (from 405 to over 840)
  • Helped the Trust achieve three-star status for the provision of quality service
  • Our Time Out restaurant won the ‘Dudley Food for Health Award’ for encouraging healthy eating
  • Introduced the Dyson AirbladeTM hand-drier system
  • Improved porter response times by 20 per cent and contributed to theatre efficiency - 17,000 patient moves per month achieving 99.85 per cent success rate of moves on time 
  • Upgraded hospital residencies to 4* accommodation
  • Proactive approach to Health and Safety: Implementing ‘Don’t Walk By’ and CATS (Changing Attitudes Towards Safety) campaign
  • Apprenticeship scheme and continual staff training