Our approach

Intelligence is what sets Interserve apart. It’s what makes us tick, and what makes us tick all of our clients’ boxes. We will enhance every customer’s brand, business performance and reputation. And that’s a promise. We deliver our unique promise through five key strengths:

  • Thinking
    Consider, question and understand the effect that action has on the client’s business, brand and reputation.
  • Learning
    Understand there are ways to continually improve – create productive environments, ask questions, share knowledge, learn from results and be flexible.
  • Enhancing
    Identify areas where cost efficiencies can be made, where service can be delivered betterand where businesses can do more with less.
  • Collaborating
    Share best practice, encourage ideas and innovation, empower people, develop skills, increase responsibilities and attract and retain the best team members.
  • Evolving
    Interserve is: changing, moving with the times, thinking like our clients and talking with our clients about tomorrow’s issues.

Business continuity

Business certainty and risk management are key issues in any business, and planning is fundamental to ensuring that they are handled professionally and effectively.

Interserve has developed ‘think ahead’, a quality assurance process that identifies gold, silver and bronze statuses, enabling us effectively to identify, evaluate, allocate and actively manage risk and control its associated cost throughout. Every aspect of the situation is covered including people, systems, premises and suppliers, ensuring that when business continuity is needed most, the support is there.

Managing incidents from severe weather conditions to the 7 July London bombings has tested our systems and proven our capability in proactively preparing and managing these incidents for clients such as the University College London Hospital and Metropolitan Police.

Interserve is a member of the Business Continuity Institute and works to the BS 25999 framework.

People

Operating in our clients' premises and on their behalf, our people often represent their public face and it is important we understand how our staff reflect their business. Whether our people are branded directly as Interserve, work under a joint brand or adopt our client's livery, we emphasise the importance of embedding a consistent culture and customer service approach.

When we transfer employees through the Transfer of Undertakings Protection of Employment (TUPE) we make them feel welcome and part of a team, while ensuring they receive training and development opportunities. The skills of our people are a major competitive advantage. Amongst many other initiatives we have been instrumental in helping shape the government’s approach to skills training through our membership of the Employer Reference Group at the Department for Business, Innovation and Skills.

Our training platform , i-Learn, gives employees the opportunity to develop their skills while working towards relevant and valuable qualifications including the facilities management and cleaning apprenticeships, which Interserve developed in conjunction with Asset Skills.

Safety

We operate in highly safety-critical environments from industrial facilities to hospitals and from shopping centres to schools. Quality, health, safety and the environment (QSHE) are of paramount importance to us, not only for our employees but also for our clients, for the environment we work in and for all those affected by our activities.

  • We are accredited to and comply with industry standards ISO 9001, 14001 and OHSAS 18001.
  • Health and safety professionals provide advice and support to all our contracts.
  • We undertake comprehensive risk assessments and ongoing management of health and safety in the working environment.
  • We operate a culture of continuous improvement in safety under our flagship campaign 'Aim to be Accident Free'.
  • We have won over 100 RoSPA awards in five years and won its facilities management sector award for four comsecutive years.