Performance
Health and safety targets
Progress against health and safety objectives and targets
2010 was the endpoint of a sequence of targets set in 2005 which aimed to reduce the all-labour AIR by 20 per cent from a 2004 base of 905 injuries per 100,000 workforce per annum. This originally set a 2010 target rate of 724 and the 344 achieved in 2010 is well below this, representing a reduction of 58 per cent. However, each year we have made the targets tougher by re-basing them when our performance has been better than the target. On this basis we failed to meet the target for 2010 and the need to improve on this performance has been highlighted to senior managers throughout the Group with the injunction to redouble efforts to continue making progress towards our goals.
| Progress against health and safety targets |
|||
|---|---|---|---|
| Measure |
2009 outcome |
2010 targets |
2010 outcomes |
| Continue to deliver improving health and safety performance: |
|||
| All-labour AIR |
344 |
310 |
377 |
| Fatalities | 1 | 0 |
0 |
| All-labour incidence rate of major injuries |
70 | 66 |
125 |
| Days lost per employee due to work-related injury |
0.082 |
0.11 |
0.105 |
| Maintain the profile and importance of health and safety at all levels within the Group and for all stakeholders: | |||
| Chief Executive and director responsible for safety to visit sites in each operating company | A total of 91 safety visits were undertaken. All parties achieved their individual targets | Measure continued | Both parties visited sites in each operating company |
| Managing directors to visit an average of one site per month | Measure continued | A total of 76 safety visits were undertaken averaging over 15 per managing director | |
| Improve management of occupational health issues: | |||
| Carry out health surveillance for employees in high-risk category | 1,630 employees surveyed | Measure continued | 4,097 employees surveyed |
| Work-related sickness absence (days per employee) | 1.03 | 1.02 | 3.07 |
| Future health and safety targets |
|
|---|---|
| Objectives |
2011 target |
| Zero fatal injuries to employees, contractors or members of the public |
0 |
| Halve our all-labour AIR by 2020 from the 2010 base |
341 |
| Maintain a fatal and major injury incidence rate below 70 |
70 |
| All directors on Executive Board to carry out 12 site safety visits a year |
12 each |
| All employees with a high occupational risk to their health to be engaged in the health surveillance programme |
90% |
| All site managers and supervisors to receive appropriate health and safety training | 90% |
| All employees to work within safety management systems registered to OHSAS 18001 | 95% |
| All employees to be engaged through behavioural change programmes. We have identified the need for a behavioural change approach to safety and during 2011 we will develop a framework to identify and monitor the programmes being delivered across the Group | n/a |
Economic targets
| Key performance indicators |
|||||||
|---|---|---|---|---|---|---|---|
| KPI |
Unit | Target | 2010 | 2009 | 2008 | 2007 | 2006 |
| Workload for next year |
£ billion | Visibility over 70% of next 12 months' revenue (consensus) |
1.6 |
1.7 | 1.6 | 1.5 | 1.5 |
| Headline earnings per share (EPS) |
pence | Double headline EPS over 5 years | 42.8 | 49.7 | 46.7 | 39.9 | 31.7 |
| Operating cash conversion1, 3-year rolling average | % | 100% over medium term | 122.1 | 116.9 | 88.6 | 108.7 | 104.8 |
| Annualised staff turnover2 | % | Below 10% | 8.6 | 5.6 | 8.6 | 9.9 | 7.9 |
| Annualised all employee accident incidence rate | Per 100,000 workforce | Halve the rate by 2020 from a 2010 base | 379 | 344 | 429 | 444 | 556 |
1See note 33 on page 109 of the 2010 Annual results for a definition of cash conversion
2Staff turnover measures the proportion of managerial, technical and office-based staff leaving voluntarily over the course of the period
Environmental targets
We use a variety of indicators relevant to each of our operating companies to monitor environmental performance, but the following core impacts are identified for the Group as a whole:
- Greenhouse gas emissions from our use of energy, including electricity, gas, fuel in vehicles, transport and travel
- Use of resources including water and timber
- Generation and disposal of waste
Our environmental key performance indicators (KPIs) measure progress against previous years. The following data covers the Group’s UK-based operations.
| Progress against environmental targets |
||||
|---|---|---|---|---|
| Target |
2009 outcome |
2010 target |
2010 outcome |
2011 target |
| Reduce carbon emissions from energy used at UK Interserve fixed site locations (tonnes CO2e per £million UK revenue) by 2.5% per annum |
3.68 tonnes/£m |
3.59 tonnes/£m |
3.77 tonnes/£m |
3.68 tonnes/£m |
| Reduce carbon emissions from fuel used in the UK fleet and cars (fuel cards) (tonnes CO2e per £million UK revenue) by 2.5% per annum |
13.59 tonnes/£m |
13.25 tonnes/£m |
13.62 tonnes/£m |
13.28 tonnes/£m |
| Reduce water consumption at UK fixed site locations (m2 water used per £million UK revenue) by 2% per annum |
26.43 m2/£m |
25.90 m2/£m |
24.30 m2/£m |
23.80 m2/£m |
| Reduce waste generated at UK fixed site locations (kg of waste generated per UK employee) by 2% per annum |
25.57 kg/employee |
25.06 kg/employee |
23.36 kg/employee |
22.89 kg/employee |
To access the PDF documents you need the Adobe Acrobat Reader, which can be downloaded from the Adobe website.
